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Refunds & Cancellations Policy

Last updated: 25.3.2026

EventLift provides custom digital services tailored to each event, which means our refund and cancellation policy differs from that of physical goods.

Please read this policy carefully before purchasing.

 

1. Nature of the Service

All EventLift packages are custom-built digital services created specifically for the event details submitted by the client.

Because work may begin quickly after purchase and the service is personalised, refunds are limited once production has started.

 

2. Cancellation Before Work Starts

If you wish to cancel your order before work has started, you should contact us as soon as possible at:

sales@eventlift.ie

If no work has started, we may, at our discretion:

  • issue a full refund, or
  • retain payment processor or administrative costs where applicable.

Whether work has started is determined by us based on project initiation activity, including but not limited to:

  • order review,
  • onboarding assessment,
  • content review,
  • planning,
  • layout preparation,
  • asset setup,
  • communication and scheduling,
  • or production preparation.

 

3. Cancellation After Work Starts

Once work has started on your EventLift order, the service is considered a custom digital service in progress.

In these cases:

  • refunds are generally not available, whether partial or full,
  • especially where time has been allocated, content reviewed, layouts prepared, or the page build has commenced.

This is because the service is tailored specifically to your event and cannot be resold or returned.

 

4. Digital Service Acknowledgement

By purchasing an EventLift package and submitting your event information, you acknowledge and agree that:

  • the service is customised to your requirements,
  • work may begin shortly after purchase,
  • you are requesting us to begin performance of the service,
  • and your right to cancel may be reduced or lost once work has begun.

This does not affect any rights that cannot legally be excluded under applicable consumer law, but it does apply to the extent permitted for custom digital services.

 

5. Non-Refundable Situations

Refunds will generally not be provided in situations including (but not limited to):

  • you change your mind after work has started
  • you no longer wish to proceed after submitting your details
  • your event changes or is postponed after work has started
  • you fail to provide content on time
  • you fail to respond during production
  • you dislike the concept despite it matching the agreed package scope
  • you request work outside package scope and decline the additional quote
  • you fail to use the page after delivery
  • a third-party platform causes issues (ticketing, booking, payment links, embeds, etc.)
  • you expected specific sales, ticket, or conversion results that were not guaranteed

 

6. If We Cannot Proceed

If we determine that we cannot proceed with the project before meaningful work has begun (for example due to missing information, compliance concerns, or technical incompatibility), we may at our discretion:

  • offer a partial refund,
  • offer a full refund,
  • or offer a credit / rescheduling option.

If substantial work has already been completed, a refund may be reduced or unavailable.

 

7. Delivery Delays Caused by Client

If delivery is delayed because the client fails to provide required information, assets, approvals, or responses:

  • the quoted turnaround time no longer applies,
  • no refund will be due for missed timing caused by client-side delay,
  • and the project may be paused, rescheduled, or deprioritised until the required materials are received.

 

8. Event Changes, Postponements, or Cancellations

If your event is changed, postponed, rescheduled, or cancelled after work has started:

  • refunds are generally not available,
  • but we may, at our discretion, offer a reasonable amendment, date change, or limited reuse of the page structure where feasible and within scope.

Any major rework may be chargeable.

 

9. Errors or Service Issues

If we make a material error that clearly falls outside the agreed package scope or fail to deliver the purchased service substantially as described, please contact us promptly.

Where appropriate, we may at our discretion:

  • correct the issue,
  • provide a reasonable revision,
  • offer a partial service credit,
  • or offer another commercially reasonable remedy.

Our preference is always to resolve genuine issues fairly before discussing refunds.

 

10. Chargebacks and Disputes

If you have any issue with your order, please contact us first at sales@eventlift.ie so we can try to resolve it quickly and professionally.

Improper or abusive chargebacks in relation to custom digital work already started or delivered may be disputed with supporting records, including:

  • timestamps,
  • onboarding submissions,
  • communications,
  • draft progress,
  • approvals,
  • and delivery evidence.

 

11. Contact

For refund or cancellation requests, contact:

EventLift
Email: sales@eventlift.ie

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